Return Policy & Warranty

Air Parts of Lock Haven has a consistent reputation of providing exceptional service to aircraft owners and shops around the world. We are committed to maintaining our unsurpassed customer service and support in every aspect of our operation.

Our return policy on parts and warranties are below. Please review our policies carefully.

Parts purchased from Air Parts of Lock Haven may be returned within 30 days from date of purchase if the parts

Were from our stock (NOT special ordered)
Are in same condition as when purchased
Are returned with a copy of the invoice and any warranty papers that may have accompanied parts

Unfortunately, NO SPECIAL ORDERED PARTS MAY BE RETURNED and there are NO RETURNS ON ELECTRIC OR ELECTRONIC PARTS.

New parts with warranty papers may be returned for repair or replacement at any time within the specified warranty period, as long as warranty was activated and the purchase was recorded with manufacturer.

A 20% restocking charge will be assessed on all parts returned for reasons other than being defective or for a warranty claim, if authorized.

Cores must be returned within 90 days. To receive a refund, the core must be the same as unit sent and must be rebuildable to receive core credit.

Other fees

Hazmat 1: Hazmat fee rad. $50.00 per unit
Hazmat 2: Hazmat fee rad. $100.00 per unit
Labor: $75.00 per unit
Rejection fee: $25.00 per unit
Teardown fee $25.00 per unit
Inspection fee: $25.00 per unit
AOG fee per instrument: $75.00
AOG fee per cluster: $150.00
AOG fee per fuel sender/transmitter unit: $50.00
C of C fee: $15.00 per unit
Cht/Oil temp probe testing fee: $35.00 per unit
Trouble shooting fees: $175.00 per unit
Part look up fee: $30.00 per unit

PRODUCT WARRANTY INFORMATION

Air Parts of Lock Haven, Inc. (APLH) warrants heated pitots, instruments, heater, motors, fuel valves or fuel senders that APLH has overhauled to be free from defects in materials and workmanship for a period of six (6) months from the date of installation, or one (1) year shelf life, whichever occurs first. An exception to the above period shall exist as to D.G.'s and artificial horizons, which shall be warranted for a period of one (1) year. If within the applicable period, heated pitots, instruments, heater, motors, fuel valves or fuel senders are proven to APLH's satisfaction to be defective due to a defect in material or workmanship, said heated pitots, instruments, heater, motors, fuel valves or fuel senders shall be repaired or replaced, or the overhaul price refunded, at APLH's sole option.

The customer's exclusive remedy and APLH's sole obligation hereunder shall be limited to such repair or replacement at APLH's headquarters, or to a refund of purchase price, and shall be conditioned upon APLH's receiving notice of any alleged defects within thirty (30) days after its discovery, and at APLH's option, return of such products prepaid to APLH’s headquarters.

This warranty shall not apply or extend to any materials or services that were not part of APLH's overhaul or to heated pitots, instruments, heater, motors, fuel valves or fuel senders that were repaired or altered by others after APLH's overhaul, or to any overhauled heated pitots, instruments, heater, motors, fuel valves or fuel senders that were misused or mishandled after the overhaul, were improperly installed, or were disassembled, adjusted, or opened after overhaul, or were subject to other than normal use and service.

This warranty is strictly limited to the undertaking by APLH set forth above and in no event shall APLH be liable for any incidental, consequential , punitive or special damages, nor shall APLH be liable for lost revenues or profits, loss of use of any equipment, damage to any equipment or facilities, cost of substitute products, downtime, loss of goodwill, costs associated with product removal or replacement, claims of third parties relating thereto, or any other damages whether based on breach of warranty, negligence, tort or any strict liability theory, except as specifically granted herein.

For this warranty to be valid the warranty registration must be filled out and returned upon completion of the overhaul and payment for same. For warranty consideration, the customer warranty registration must be completely filled out and returned with the defective unit being considered for warranty repair or replacement.

THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER EXPRESS WARRANTIES (EXCEPT WRITTEN WARRANTIES SPECIFICALLY LABELED AS "WARRANTIES" AND FURNISHED BY APLH) AND ARE IN LIEU OF ALL IMPLIED WARRANTIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. APLH SHALL NOT BE SUBJECT TO ANY OTHER OBLIGATION OR LIABILITIES WHATSOEVER WITH RESPECT TO UNITS OVERHAULED IN CONNECTION WITH THE REBUILDING, THE PRODUCTS OF THE SERVICES FURNISHED BY IT, OR ANY UNDERTAKINGS, ACTS OR OMISSIONS RELATED THERETO.

WARRANTY VOID IF HEATED PITOT, INSTRUMENT, OR FUEL SENDER HAS BEEN OPENED OR DISASSEMBLED OR TAMPERED WITH.